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QualGear Return Policy

At QualGear, Quality is our first name. Every product we sell is backed by rigorous testing and our commitment to customer satisfaction. If for any reason you are not fully satisfied with your purchase, we’re here to help make it right.

30-Day Hassle-Free Returns

You may return most new, unused items within 30 days of delivery for a full refund. All returned products must be in original, undamaged packaging, with all accessories, manuals, and inserts included.

Returns Eligibility

We take pride in the craftsmanship and reliability of every QualGear product. To maintain our standards, returned products must meet the following conditions:

  • Item must be unused, uninstalled, and in resalable condition

  • Return must be initiated within 30 days of the delivery date

  • Product must include a valid RMA (Return Merchandise Authorization) issued by our customer support team

Please note: Products returned without an RMA may be delayed or denied a refund.

Our Triple-Layer Quality Inspection

Each QualGear product undergoes:

  1. Factory inspection during production or assembly

  2. Third-party quality control audit after production

  3. Final inspection by our U.S.-based QualGear team upon arrival at our Dallas-metro distribution center in Anna, Texas

We stand behind our quality, and if an issue ever arises, we’ll resolve it quickly and professionally.

How to Start a Return

To initiate a return:

  1. Contact our Texas-based customer service team at support@qualgear.com or call (972) 423-5015

  2. Request an RMA number and shipping instructions

  3. Securely package your item and send it to the return address provided

Refunds

Once we receive and inspect your return:

  • We will notify you by email

  • If approved, your refund will be issued to your original payment method within 5–7 business days

Shipping and Handling

  • Return shipping is the customer’s responsibility unless the product is defective or incorrect

  • Original shipping charges are non-refundable

Items Not Eligible for Return

  • Custom-built or special-order items

  • Products marked as “Final Sale” or “Non-Returnable”

  • Open-box, clearance, or discontinued items

Need Help?

Our U.S.-based support team in Anna, Texas is available to ensure your experience with QualGear is seamless and reliable. Whether it’s installation questions or product concerns, we’re just a call or click away.